P2P Foundation

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John Hammink's Blog (1)

Quality of Experience

In the west (and particularly in Europe) we tend to settle for the less-than-inspiring experience: the experience with the product that we cannot configure and use;



the experience with the train service that sells us the long distance ticket on the sardine-packed train with no seat;



and the experience with the institution that takes no extra step to realize the goal in such a way as would benefit everyone: the applicant, the civil servant who's getting paid to perform the… Continue

Added by John Hammink on April 28, 2008 at 16:30 — 21 Comments

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