John Hammink's Blog – April 2008 Archive (1)

In the west (and particularly in Europe) we tend to settle for the less-than-inspiring experience: the experience with the product that we cannot configure and use;



the experience with the train service that sells us the long distance ticket on the sardine-packed train with no seat;



and the experience with the institution that takes no extra step to realize the goal in such a way as would benefit everyone: the applicant, the civil servant who's getting paid to perform the… Continue